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Be part of a bank like no otherWhen you work with the world`s most innovative companies, you know you`re making a differenceOur clients are the game changers, leaders and investors who fuel the global innovation economyThey`re the businesses behind the next medical breakthroughsAnd the visionaries whose new technologies could transform the way people live and workThey come to svb for our expertise, deep network and nearly forty years of experience in the industries we serve, and to partner with diverse teams of passionate, enterprising svbers, dedicated to an inclusive approach to helping them grow and succeed at every stage of their businessJoin us at svb and be part of bringing our clients` world-changing ideas to lifeAt svb, we have the opportunity to grow and collectively make an impact by supporting the innovative clients and communities svb servesWe pride ourselves in having both a diverse client roster and an equally diverse and inclusive organizationAnd we work diligently to encourage all with different ways of thinking, different ways of working, and especially those traditionally underrepresented in technology and financial services, to applyJob description srSoftware engineer, service now as a servicenow developer, you will serve as a key contributor to a fast-moving team that is driven to maximize the hr service delivery platformThis role will require collaboration across hr, vendors, and technology teams to develop new automated workflowsIn this role you will develop, and maintain the service now for hr environment end to endDuties and responsibilities:
Configuration and enhancements on the servicenow hr service delivery platform including case management, employee service center, mobile and web onboarding
Assists scrum master / business analyst / product manager in estimating level of effort
Participate in daily standups to report status, delays and risks to scrum master / team leads / management
Translates high level / complex business requirements into technical solutions and works them to completion
Understand business user stories / requirements in order to provide the technical design and solution for product enhancements / new features.
Collaborate with many teams and stakeholders locally and remote to efficiently and effectively deliver product enhancements, new features, and defect fixes
Provide updated documentation of all product work including but not limited to, design documentation, technical operations / support documentation, and release notes
Support existing and build new interfaces and have a good understanding of available integrations with 3rd party tools
Ensure all work adheres to the processes, policies and best practices for development
Maintain updated knowledge of product capabilities to ensure we are best utilizing the platform with minimal customization
Addresses support issues, working with members of the team and vendors, in support of application performance tuning and troubleshooting
Ensure the system maintains compliance with policies and procedures, including glba, sox, pci, and data retention
Experience:
3 years of development experience in the snow platform
With ideally 1-year experience with the hr module
Hr fundamentals or implementation certification
Experience with java, javascript, api integrations
Excellent written and oral communication skills
Ability to talk to business to understand requirements, provide options and set right expectations on delivery
Lean or six sigma is a plus to asses hr processes for efficiency
© 2021 svb financial groupAll rights reservedSvb, svb financial group, silicon valley bank, make next happen now and the chevron device are trademarks of svb financial group, used under licenseSilicon valley bank is a member of the fdic and the federal reserve systemSilicon valley bank is the california bank subsidiary of svb financial group (nasdaq: sivb)Equal employment opportunity silicon valley bank is an equal opportunity employer and is dedicated to expanding its commitments and investments to create a more diverse, equitable and inclusive company culture and innovation ecosystemWe are strongly committed to the values and policy of equal employment opportunity across our employment practicesSilicon valley bank is registered in england and wales at alphabeta, 14-18 finsbury square, london ec2a 1br, uk under noFc029579Silicon valley bank is authorised and regulated by the california department of business oversight and the united states federal reserve bank; authorised by the prudential regulation authority with number 577295; and subject to regulation by the financial conduct authority and limited regulation by the prudential regulation authorityDetails about the extent of our regulation by the prudential regulation authority are available from us on request.
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