This individual will work cross-functionally with various groups internally and externally. Working as the lead analyst on the project, the candidate must be comfortable collaborating and synthesizing analyses for the execution of scorecards.
The position will be responsible for extrapolating data, developing queries, ensuring standardization of external files, leading projects that relate directly to the speech analytic platform, and make recommendations for the betterment of the company. The position requires an understanding of speech analytics, file structures, IT tools, and statistics in order to assess opportunities effectively.
Education: (if beyond High School or equivalent):
Undergraduates or Graduates in any stream. – Bachelor’s degree in analytical or quantitative field preferred
Experience Target: (specify if in this job or a related function or field:
Minimum 2 years prior work experience including QA Experience. Data and/or statistical analysis.
Knowledge/Skills/Abilities: (identify essential knowledge, skills and abilities required and identify additional competencies that enable success in performing this job-essential skills should be noted as required, others may be noted as preferred)
Natural entrepreneurial interests a plus point
QA Automation, Creating syntax, fine tuning syntaxes, building categories, building score cards, category validation, etc.
60%
Analyzing trends for process improvement, documentation, Coordinate with business stakeholders to understand functional objectives and identify areas of opportunity, etc.
20%
Creating WBR decks, Training, Attending Client Calls, etc.
20%
Admin – Speech Analytics
Report
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