Notice : Immediate Joiners or 30 days of Notice
Responsibilities:
Creating incident cases, problem cases, change cases.
➢ Provide helpdesk support and resolve problems to the end user’s satisfaction
➢ Monitor and respond quickly and effectively to requests, issues, emails received to Helpdesk mailbox.
➢ Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority
➢ Modify configurations, utilities, software default settings, etc. for the local workstation (If required)
➢ Utilize and maintain the helpdesk Cases Tracking software (Customized Incident Management Tool on Sales Force)
➢ Document internal procedures ➢ Assist with onboarding of new users (Locally and Globally)
➢ Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment (Locally)
Additional Information
All your information will be kept confidential according to EEO guidelines.
Benefits Meritocracy We promote meritocracy by providing equal opportunities for performance in respective work areas. We have ensured to eliminate...
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