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IT Services Specialist : 1-year contractual role (with possibility of extension)
Job Purpose:
The purpose of this role comprises of working in a team to support, manage and administer Study Group’s infrastructure and users at the location or locations defined by the responsibility of the role. This purpose will require the role to assist in providing maximum possible up-time for all infrastructure, and ensuring that all users have the necessary access to their required systems. In addition to this is the need for consistent end-user support, administration and maintenance of all IT systems.
Experience Required : 2-4 years
Key Responsibilities:
User Support
To provide end-user support for Study Group systems at the location at which the role is based. The responsibility revolves around the use of a Service Desk system to respond to and assist staff members with issues and service requests
The tasks this responsibility encompasses will range from desktop support to account and systems administration. These tasks require not only an in-depth knowledge of IT hardware and software platforms but communication abilities and customer service skills
IT Infrastructure
To assist with support and maintenance of the Server, Networking, Storage and related back office infrastructure within the relevant region/location
This role will assist with ensuring all core back office systems and infrastructure are working effectively and efficiently, conforming to global standards and security policies
Urgently responding to alerts from monitoring systems may be necessary at times
Assist with managing and implementing a range of IT rollouts, upgrades, and projects
Assist with managing location based disk/tape backup solution
Projects
Financial
- Assist with on-time payment of IT related invoices by assisting with submission of coded invoices to finance or IT management in a timely manner as required
Governance
Compliance to all relevant data protection, financial, taxation and legal requirements
Compliance to all relevant education sector requirements
Compliance to all Study Group policies and procedures
Champion Study Group’s Corporate Social Responsibility and in particular Building Futures
Comply with all IT policies and procedures
Organisational Compliance:
The position holder must comply with Study Group policies and applicable laws including those in relation, but not limited to: Work Health and Safety; Anti-Discrimination and Harassment, Anti-Bribery and Corruption and those specifically relevant to the position and authority of the job holder.
Attributes:
Adaptability
Continuous Improvement
Problem solving
Initiative
Customer Service Focused
Communication
Planning and Organising
Teamwork
Technical application
Self-Knowledge
About Study Group
We are a global pathway provider in International Education, working collaboratively with a number of Top Tier Universities. Voted as the 2017, 2018 and 2020 Global Pathway Provider of the year, our people are united with the shared ambition of providing a world-class UK education to talented students from across the globe.
Organisational Compliance
Study Group is committed to safeguarding and promoting the welfare of its students, and expects all staff and volunteers to share the same dedication. Applicants will be required to undergo child protection screening appropriate to the role, including checks with past employers, an Enhanced Check from the Disclosure and Barring Service (DBS) and overseas criminal records if appropriate.
Study Group processes your information in line with data protection regulations. Please see our Privacy Policy (https://corporate.studygroup.com/-/media/Corporate-Site/Files/Privacy-policy-2018/Candidates_Privacy_Notice.pdf)
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