Talent Source Hiring for Remote M365 Administrator- Grace period support Job at Mumbai Full Time

Overview

One of our largest clients, an American multinational technology company, is in search of an M365 IT customer support agent- Grace period support with strong communication skills and basic knowledge on M365 technologies.

Responsibilities

Responsibilities:

• The agent will proactively contact and provide solutions to customers who have M365 subscriptions currently in “Grace” period, which includes any of the following: the existing payment method is expired, declined by the bank. The freelancer will support the customer by assisting them to re-add their payment.

Shift timings: 1pm to 9 pm UTC (40 hours /week)

Requirements:

• Superior communication skills including active listening

General knowledge on M365 technologies (Exchange, SharePoint, Teams, DNS, PowerShell, etc.)Experience with O365 web applications and feature setsExcellent problem-solving skillsStrong interpersonal skillsPersuasion skills are a plus​​A positive attitude and the ability to build relationships with clientsAbility to speak a second language may be advantageous
Qualifications

To be considered for this this project, candidates MUST have the following device requirements:

-Computer that is not joined to another company’s domain, neither managed by any remote management – inventory systems or tools. Preferred:

-Dedicated laptop or PC for this project with no additional work or personal software installed

-OR have a PC with DUAL boot, where in boot1 you can have personal and work partition and in boot2 you can have an environment dedicated to the project

-OR have an additional USER profile dedicated only for this project, with no other software running

-Windows 10 Pro (latest updates installed)

-Minimum of 8 GB Ram (16 is recommended)

-Core i3 processor (i5 is recommended)

-Minimum of 256GB Hard disk (256 SSD is recommended)

-Ethernet connection required

-For security requirements, freelancers will not connect to the provided systems and tools using WiFi

-A minimum of 25 Mbps download speed & 10 Mbps upload speed

-No 3rd-party antivirus software installed

-Media devices that are Teams compliant

-Microphone/headset with background noise cancelling (not a phone headset)

-Webcam, preferably compatible with Windows Hello Technology

Benefits

Work with a fortune 500 company
Competitive pay based on number of tickets solved
Join a global community of IT specialists

Job Type: Full-time

Salary: ₹1,200.00 – ₹1,600.00 per hour

Experience:

• Microsoft 365 Admin: 3 years (Required)
• Microsoft Exchange: 3 years (Required)