Sr Mgr Digital Exp SupportApply Now (https://target.wd5.myworkdayjobs.com/targetcareers/job/BangaloreIndia/Sr-Mgr-Digital-Exp-Support_R0000214917) Save Job Location:Target Corporation India Pvt. Ltd., Bangalore, Karnataka, India, 560045; job id:R0000214917
job family:Business Process & Operations
schedule:Full time
JOIN US AS A SR. MANAGER – DIGITAL EXPERIENCE SUPPORT
About This Opportunity
Join the interactive, fast paced and fun Target.com Digital Operations team, where your goal is to make the multi-channel shopping experience as simple, secure and enjoyable as a visit to any Target store. You will support and help refine strategies and customer experiences that drive sales and innovation while also inspiring guest loyalty.
The Senior Manager Digital Experience Support manages e-commerce operations and works with multiple teams to resolve procedural and technical issues while balancing guest experience and business impact. This role provides thought leadership around Target’s e-commerce capabilities to drive increased guest satisfaction, order pipeline management and crisis management.
Use your skills, experience and talent to continue building an industry leading Digital Experience for Target.com. As a Sr. Manager Digital Experience Support (DES), you’ll take lead on:
Project, Process and Program Management
Serve as a Champion and Ambassador of DES across various functional areas within Target.com
Engage with various product, engineering and business teams to identify opportunities to enhance Guest Experience and address guest facing fracture points
Work on bringing visibility to the key trends and issues driving guest contacts or impacting the business through forums like the Digital Leadership Weekly Business Reviews
Liaison with Product and engineering teams to assess impact of issues, identify relevant stakeholders and work with them to make decisions and mitigate large recovery situations with business impacts of over $500K
Lead the Event Readiness efforts during India time to ensure successful on-time launches of key digital events while ensuring a flawless guest experience
Partner closely with the Minneapolis, US DES team to ensure 24/7 support on guest and business impacting issues
Identify and implement process efficiencies, removing barriers for team and increasing bandwidth
Lead capacity planning, analysis and Peak planning for Global DES Teams.
Set clear priorities for team and keep them focused on the highest impact work.
Drive special projects leveraging basic analytical, lean and product concepts
Managing Team and Talent
Responsible to train, lead, coach and develop a team of 10 – 15 team members of Lead DES Analysts, Sr. DES Analysts, DES Analysts and Contractors.
Provide leadership for new and existing team members in the pursuit of building high performing, diverse and engaged teams.
Align work, set priorities, establish & track metrics to ensure business & team goals are met.
Develop team through on-the-job experiences, relevant feedback, visibility and recognition.
Career planning, personal & skill development for team members through structured & purposeful 1×1 engagement
Create succession planning for critical roles
Drive team level initiatives that motivate and engage TMs and drive TM retention
MINIMUM REQUIREMENTS
Education Expectations: 3 year degree or equivalent mandatory; Master’s degree (MBA/ ME/ etc. preferred)
Job Related Experience: 10-15 years of work experience with minimum 5 years of People Management experience
Required Specific Experience:
Demonstrated strong expertise in one or more of these areas: ecommerce, Digital Operations, Supply chain management, Merchandise Planning/Operations, Buying, Project Management
Exceptional communication and organizational skills
Boldness and decision making during emergency scenarios
Excellent communication and presentations skills, in both large and small group settings. Ability to make complex ideas simple to understand.
Excellent analytical, critical thinking, organization & problem solving skills
Ability to work in a fast-paced environment & manage ambiguity
Ability to develop effective partnerships and facilitate negotiation between partners
Drive change through effective partnerships
Lead Strategic initiatives and projects for the broader Company
Demonstrated ability to work on multiple projects at the same time, simultaneously managing team and partner relationships
Data analysis & reporting skills with the ability to derive insights and story tell
DESIRED REQUIREMENT