Who May Apply/Clarification From the Agency: All Interested Applicants/ All Sources
Security Clearance Required: Public Trust – Background Investigation Appointment Type Permanent Appointment Type Details:
We encourage you to read and understand the Eight (8) Qualities of Overseas Employees before you apply. Summary:
The work schedule for this position is:
Start date: Candidate must be able to begin working within a reasonable period of time of receipt of agency authorization and/or clearances/certifications, or their candidacy may end. Supervisory Position: Yes Relocation Expenses Reimbursed: No Travel Required: Not Required
Duties Basic Function of the Position: The position is located in the Information Management Office (IMO), U.S. Embassy, New Delhi. Under the supervision of Information Management Specialist (IMS) or Information Program Specialist (IPS), the incumbent will be required to manage all unclassified pouch and diplomatic mail operations at the mailroom, supervising and rating two Assistant Mailroom Supervisors and 16 Mail Clerks who support all mailroom functions. The incumbent serves as the primary local liaison with airport authorities, and mail handling contractors. S/he will be required to sort and distribute mail, process incoming diplomatic pouches, and prepare diplomatic pouches for dispatch. S/he will be responsible for transportation, safeguarding, receipt and delivery of all incoming and outgoing Diplomatic Post Office (DPO) mail and unclassified diplomatic pouches. The incumbent maintains all required paperwork. S/he ensures all security standards are met for proper storage and handling of DPO accountable mail, Diplomatic Pouch and Mail (DPM) registered, certified and pouch material. S/he provides guidance to all offices authorized to use DPO and pouch services. S/he tracks and is accountable for all funds issued to the mailroom. The incumbent ensure all Blanket Purchase Agreement (BPA) contracts are kept up-to-date and tracks and updates the mailroom Franking machines required for official postage. The incumbent will also perform other duties as assigned by the agency. Note: The incumbent should have the ability to lift 31 kilograms and safely move up to 113 kilograms of weight with assistance from coworkers or use of mechanical devices. S/he should be willing to work flexible hours, as per requirement.
Qualifications and Evaluations
EXPERIENCE: The position requires two years of experience in external or internal customer service, including tasks involving problem solving and mail handling or other related clerical experience, with one year of supervisory or team lead experience is also required.
(Describe your previous and current job responsibilities in detail on the Education and Experience tab.)
The position requires successful completion of Senior Secondary School (Class XII).
Indicate on the qualifications questionnaire all the education details as relevant for the position (Class XII and/or higher for this vacancy). (Your answer should also let us know if you have completed Class X or XII or any other degree or vocational courses. Also, please specify the name of the Certificate/Degree/Diploma course and the major subjects for each qualification you possess.)
Please see the Language requirements listed under Evaluations. Please indicate your proficiency level separately for each of the required languages, using one of the following levels:
Level 1, Basic – Examples: Basic greetings, phrases, numbers and signs.
Level 2, Limited – Examples: Directions, simple questions
Level 3, Good working knowledge – Examples: Conversations about familiar topics, complex documents
Level 4, Fluent – Examples: Infer nuanced meaning from complex documents
Level 5, Translator – Examples: Certified professional translator in this language Evaluations:
Level 3 (Good working knowledge) in English (Speaking, Reading, and Writing) is required. This may be tested.
Level 3 (Good working knowledge) in Hindi (Speaking, Reading, and Writing) is required.
(Please indicate on the qualification questionnaire whether you have these required levels.)
EQUAL EMPLOYMENT OPPORTUNITY (EEO): The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation. Qualifications:
All applicants under consideration will be required to pass medical and security certifications.
Benefits and Other Info
Benefits: Agency Benefits:
Locally Employed Staff, including Members of Household (MOHs), and Third-Country Nationals (TCNs), working at the U.S. Embassy in New Delhi, India may receive a compensation package that may include health, separation, and other benefits.
For EFMs, benefits should be discussed with the Human Resources Office.
The pay plan is assigned at the time the conditional offer letter is issued by the HR Office. Other Information:
For the current COVID-19 Requirements please visit the following link.
HIRING PREFERENCE SELECTION PROCESS: Applicants in the following hiring preference categories are extended a hiring preference in the order listed below. Therefore, it is essential that these applicants accurately describe their status on the application. Failure to do so may result in a determination that the applicant is not eligible for a hiring preference.
HIRING PREFERENCE ORDER:
1. AEFM / USEFM who is a preference-eligible U.S. Veteran*
2. AEFM / USEFM
3. FS on LWOP and CS with reemployment rights **
** This level of preference applies to all Foreign Service employees on LWOP and CS with re-employment rights back to their agency or bureau.
For more information (i.e., what is an EFM, USEFM, AEFM, MOH, etc.?) and for additional employment considerations, please visit the following link.