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Cloud Operations Specialist (Application Support, Production Support, Application Maintenance)
General Information
Ref #:
20230031155
Travel Amount Required:
None
Job Type:
Regular-Full Time
Location:
Noida – India – India
Description & Qualifications
Description
Provide ongoing technical configuration, interface, reporting, and other application technical tasks for Kronos Workforce Central hosted customers. Perform technical application-level health checks for customers. Respond, troubleshoot and resolve application-level alerts for business and technical users of the solution. Support Kronos upgrades for the hosted customer base.
The Consultant:
• Installs, tests, documents, and troubleshoots Workforce Central software installations
• Delivers managed service offerings to Workforce Central customers requiring ongoing support
• Delivers database management services
• Delivers technical application of service packs and upgrades
• Communicates effectively to both technical and non-technical individuals at various levels of customer organizations, as well as internally.
• Uses consultative techniques and skills in their consulting services delivery
• Shift work required
• Perform ongoing environment Health checks on a Regular basis
The successful applicant will demonstrate how they can apply their skills acquired as a seasoned, experienced professional with a full understanding of industry practices and company policies and procedures. They will be expected to resolve a wide range of issues through imaginative as well as practical evaluation of identifiable factors. They will demonstrate good judgment in selecting methods and techniques for obtaining solutions. After initial training, they normally would require instructions on their day-to-day work
Qualifications
• Preferred experience from Services Organization, working in a 24/7 support model
• 1 to 3 years’ experience implementing or supporting enterprise software applications used in web environments (Kronos/Oracle/PeopleSoft/SAP Human Resources/Payroll/Time and Labor preferred).
• Perform application level health checks for customers.
• Respond, troubleshoot and resolve application level issues/alerts for remotely managed customer base
• Demonstrated track record in delivering quality, on-time technology and business solutions to a diverse customer base.
• Ability to collaborate with clients, identifies engagement follow-on opportunities, and has a strong desire to excel.
• Should be well versed & have hands on experience in supporting web applications with SQL database.
• Should be flexible to work in shifts.
• Adhering to Kronos best practices and guide the team to follow the same.
• ITIL certified is preferred
Company Overview
Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at www.ukg.com/careers
EEO Statement
Equal Opportunity Employer
Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.
View The EEO is the Law poster (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm) and its supplement .
View the Pay Transparency Nondiscrimination Provision (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)
UKG participates in E-Verify. View the E-Verify posters here (https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf) .
Disability Accommodation
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [email protected].
