Unilever Looking For Global D&A Director – Customer Operations at Bengaluru, India Full Time

Job Title: Global D&A Director – Customer Operations

Location: Bangalore

ABOUT UNILEVER:

Be part of the world’s most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us. We promote innovation, big and small, to make our business win and grow; and we believe in business as a force for good. Unleash your curiosity, challenge ideas and disrupt processes; use your energy to make this happen. Our brilliant business leaders and colleagues provide mentorship and inspiration, so you can be at your best. Every day, nine out of ten Indian households use our products to feel good, look good and get more out of life – giving us a unique opportunity to build a brighter future.

Every individual here can bring their purpose to life through their work. Join us and you’ll be surrounded by inspiring leaders and supportive peers. Among them, you’ll channel your purpose, bring fresh ideas to the table, and simply be you. As you work to make a real impact on the business and the world, we’ll work to help you become a better you.

Background

UniOps’ purpose unleashes the power of people, experiences, technology, data, and performance to deliver experiences that grow, fuel, and protect Unilever and our stakeholders.

The Data and Analytics (D&A) team plays a critical role in driving Unilever’s Growth and Fuel for Growth, empowering our people to make smarter and faster decisions to unlock value. Our vision is to transform Unilever to become truly Data Intelligent, delivering superior performance through data-driven decisions.

About D&A – Context and Vision

Digital technology is transforming business, creating huge amounts of data. Our belief is that those companies that can truly harness data and deploy analytics at scale, will be those that succeed in the future.

Our vision is to elevate data and data use across Unilever, to transform Unilever into a Data-Intelligent enterprise, where every decision and action is powered by the best data and advanced analytics (AI) to deliver on our business goals. It’s about empowering our employees, helping them to make smarter and faster decisions and freeing up their capacity to focus on growth and the decisions that matter. Decisions about our categories and brands, our channels, our key markets, and our people.

We are helping to lead Unilever into the Future of Work, combining the best of human intelligence and machine through data-intelligent decision-making.

‘No asset is more strategic than data. In the next three years, we’ll create more data than we did in the past 10. But our ability to make sense of data is growing more difficult as the volume, velocity, and variety expand. The leading indicator of digital transformation success can be measured by an organization’s ability to build predictive and analytical power’

Satya Nadella Dec’ 21

Who we are and what we do

We are a passionate team of over 350 data experts, data scientists, information experts, technical specialists, and business analysts. We operate as ‘One D&A’, made up of Global engagement and expertise teams, based in our key hubs including India, the UK and US, and local UniOps in Market D&A teams, based in our key markets. Together, we combine the best of global for scale and efficiency, and local for intimacy and impact.

‘…we are in the midst of a paradigm shift where the intelligence of machines will complement human ingenuity to do good, do better and smarter…

Sanjiv Mehta, Unilever President, South Asia

We provide the end-to-end data and analytics platform to power Unilever. This includes delivering cross-functional data and analytics capabilities, data foundations, analytics products and operational reporting, as well as advancing the use of AI, Machine Learning (ML) and Big Data across the company. Some of our key strategic big bets include our Data as a Platform, as well as products like Innoflex, Jarvis, TPX, Livewire, Polaris and FEU and more.

Our key objectives as D&A are to:

1. Set the Unilever data strategy and lay the foundations to maximise the value from our data​.

Our strategies cover all elements of how we manage and look after our data across Unilever to ensure that we only use data for good (‘Data Defence’), the enabling technology and capabilities that we need to house and get the most value from our data (e.g. DaaP, data and data science expertise, AI and ML), and how we drive the most value from our data across the business into our digital and growth programmes (‘Data Offence’).

1. Deliver the connected Data Platform to accelerate access to integrated and trusted data at scale across the company for analytics and decisions​. Our platform is in the Petabytes, supporting over 100 analytics products and 38k monthly users.

2. Embed core data and analytics capabilities leading the use of automation, AI and Big Data to boost Unilever’s decision intelligence. We are powering all parts of the business today from Demand Forecasting, through Trade Promotion Optimisation, to Prescriptive sales recommendations which go to the handheld devices of our sales team in the field at any of our 15 million retailers worldwide. Our top analytics products have over +420k hits per month and a Net Promotor Score of +21.

3. Lead the Data and Analytics Culture to build a future-fit workforce which values and adopts data-intelligent decision making across all levels. We are delivering key programmes to both ‘raise the floor’ of data literacy and ‘raise the ceiling’ of data expertise across Unilever. This includes a comprehensive suite of training, from ‘demystifying analytics’, to advanced Masters-level courses in ML and Intelligent Automation.

We are also passionate about powering our growth with purpose, building a diverse and inclusive team and culture, for example through our #WomenInData programme, and continuing to innovate in the use of data and AI to meet our sustainability goals.

Main Purpose of the Job:

The Global D&A Director, Customer Operations is an influential leader, responsible for leading the global data, information and advanced analytics vision, strategy, products and operational delivery across the Customer Operations (incl. PACE and Logistics teams) globally.

The Director will work to understand Customer Operations strategy, priorities, and role in the broader Unilever organization. The Director will leverage organizational knowledge and work closely with Customer Operations stakeholders at all levels to address priority business questions, with a focus on value delivery.

Key accountabilities:

• Lead & business partner with senior stakeholders in Customer Operations.

• Create and lead the D&A strategy, plans, team and operational delivery for Customer Operations covering all aspects of Data, Information and Advanced Analytics capability to power their business strategies to drive growth and unlock productivity and cost saving in the business, and in support of the Humans in the loop, on the loop and out of the loop vision.

• Securing funding for key projects/programs agreed as a part of the above strategy, and managing budget delivery as per target.

• Manage and optimize end-to-end delivery and run of solutions (i.e. RTVA products, FEU programme)

• Collaborate with the Product Management teams and in partnership with the Solution factory, Data factory, Data and Data Science CoE’s to deliver and maintain solutions.

• Partner with the Technology teams to determine the right advanced capability partners to support the Digital Vision.

• Lead the innovation and exploration of new data and analytics techniques across Customer Operations to drive the next frontier in D&A use in the business.

• Manage internal team and 3d party teams to deliver results.

• Success metrics defined as #users, usage, NPS and business impact across all data, information and analytic product delivery.

• Address priority business questions vis D&A solutions with a proven value/efficiency unlock.

Experience and qualifications required:

The ideal candidate will be a well-rounded commercial and analytics professional. They will have a deep knowledge of the value chain in consumer goods industry, that is complemented by application of data management, data strategy or analytics, and emerging technologies required to deliver a world class data service.

• Overall 10+ years of experience solving business problems through developing complex models and algorithms that drive innovation throughout the organisation. This may include improving on-time performance, network planning, etc

• Experience in applied analytics for solving business problems including experience in developing frameworks around analytical methods for teams, in the following context: Supply Chain Management, Procurement, Sales & Operations Planning, Inventory Optimization

• Strong stakeholder management skills are a pre-requisite

• Analytics product leadership and delivery experience

• Ability to influence with senior leaders on what data and insights will best fit / meet their needs (be able to push back on non-value add requests)

• Ability to manage multiple requests and priorities simultaneously in a highly VUCA and competitive market

• Ability to communicate complex analytic and data science solutions in a precise, and actionable manner to senior management

• Proven competency in managing and developing teams

• Strong technical expertise to dissect data/analytics solutions and “know what good looks like”

• Managing virtual teams with through influencing virtual stakeholders

Key Skills Required

Professional Skills (foundation/practitioner/mentor)

• Data & Analytics Strategy – Mentor

• Strategic Business Partnering – Mentor

• Analytics Product Management – Mentor

• Analytics Solution Design – Practitioner

• Insights Generation – Practitioner

• User experience – Practitioner

• Data lifecycle management – Practitioner

Leadership Skills

• Demonstrates strong “Inner game”:

• Personal drive and ability to inspire and engage others towards action

• Personal mastery –emotionally resilient; always bringing the best of themselves

• Agile – intellectually curious, constantly looking to develop, embraces change with sense of urgency and enjoys positively challenging status quo

• Demonstrates great “Outer game”:

• Credible business acumen – shows understanding of business, commercials and performance metrics. Has gravitas to effectively influence senior stakeholder within a functional and business context

• Encourages experimentation, bringing the outside in, and intelligent risk taking

• Brings the voice of the consumer and internal customer into everything they do

• Passion for high performance – creating motivation and focus to drive execution at speed

• A talent catalyst – encouraging collaboration and inclusivity, empowering teams to be their best

Key interfaces

Internal

• Global Customer Operations Leadership

• BGs Customer Operations Leadership

• D&A SC team

• D&A Portfolio Management, Solution Factory, BDL Factory, Information Factory, Data CoE, Data Science COE, Tech Transformation, Global Platforms Team

• D&A Regional (in Market) teams

• UniOPS Technology organisation

External

• Partner Data and Insight 3rd parties, including data sharing partnerships

• Targeted Universities for developing innovations and recruiting talent

• Foundry, Industry Groups and Communities

Job Category: Data & Analytics

Job Type: Analytical Product Director – D&A

Industry: UnileverExperiencedProfessionals