VSL Realties Private Limited Hiring for Front Office Manager Job at Bangalore Full Time

Responsibilities

Managing the team

Perform all check-in and check-out tasks

Manage online and phone reservations

Inform customers about payment methods and verify their credit card data

Register guests collecting necessary information (like contact details and exact dates of their stay)

Welcome guests upon their arrival and assign rooms

Provide information about our hotel, available rooms, rates and amenities

Respond to clients’ complaints in a timely and professional manner

Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs

Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests

Upsell additional facilities and services, when appropriate

Maintain updated records of bookings and payments

Requirements

Work experience as a Hotel Front Desk Agent, Receptionist or similar role

Experience with hotel reservations software

Understanding of how travel planning websites operate, like MMT Go Ibibo Booking and TripAdvisor

Customer service attitude

Excellent communication and organizational skills

Degree in hotel management is a plus

Job Type: Full-time

Salary: ₹20,000.00 – ₹30,000.00 per month

Benefits:

• Health insurance
• Life insurance

Schedule:

• Rotational shift

Supplemental pay types:

• Yearly bonus

Education:

• Bachelor’s (Preferred)

Experience:

• Microsoft Office: 2 years (Preferred)
• total work: 3 years (Preferred)
• Management: 3 years (Preferred)

Language:

• English (Required)

Speak with the employer
+91 8317366331