Job type regular / permanent
Full job description
: zs is a professional services firm that works side by side with companies to help develop and deliver products that drive customer value and company resultsFrom r&d to portfolio strategy, customer insights, marketing and sales strategy, operations and technology, we leverage our deep industry expertise and leading-edge analytics to create solutions that work in the real worldOur most valuable asset is our people—a fact that’s reflected in our values-driven organization in which new perspectives are integral and new ideas are celebratedZsers are passionately committed to helping companies and their customers thrive in industries ranging from healthcare and life sciences, to high-tech, financial services, travel and transportation, and beyond.
Zs’s india capability & expertise center (cec) houses more than 60% of zs people across three offices in new delhi, pune and bengaluruOur teams work with colleagues across north america, europe and east asia to create and deliver real world solutions to the clients who drive our businessThe cec maintains standards of analytical, operational and technological excellence across our capability groupsTogether, our collective knowledge enables each zs team to deliver superior results to our clients.
: zs`s business operations group helps improve and run our clients’ entire system of business processes and operations, thoughtfully designing solutions focused on operationalizing analytics, implementing cutting-edge automaton technologies, and transforming client business processesOur teams support both project-based and outsourcing solutions for our clients that go beyond streamlining operations and reducing costs to bring domain focused insights, practical innovations, and superior customer experience.
Business operations individuals work on niche areas of the industry like incentive compensation, call planning, meetings and events, process automation using rpas, customer centric marketing, forecasting, master data management, value and access, r&d, and marketing operations to develop efficient processes and drive effective operationsThese individuals are trusted problem solvers and client connectors.
Business operations consultant: during their career at zs, the individuals will get a chance to work on a variety of projects which can be largely be classified into the following categoriesEach specialization applies some unique skillsets to manage our clients’ business operations programs.
Ops analytics: designing and executing analytic techniques to address business problemsSynthesize and communicating results to clients and zs teams through oral and written presentationsAbility to think through a solution by assessing business impact to existing and downstream systemsKnowledge of domain and analytical techniques/tools would one of the important skills required for these projects data & technology: establishing a best-in-class incident, release, and change management processes to enable business insights, and capability adoptionEnabling an effective ad-hoc management process and ability to think through a solution by assessing impact to existing systemsData and domain knowledge would be important for success in these type of projects
Process transformation: operations management to achieve process transformation along with operations optimization through process mapping, operations evaluation techniques and automation, along with advising internal and external teams on ways to improve operations
Roles and responsibilities
Business operations consultants (bocs) manage key work streams that support our clients` business processes and operations, manage teams, project planning, and client communicationThey solve complex problems, proactively develop best practices for operating and optimizing business processes, and plan to accomplish work duties for self and team members within required timelinesAs a boc, you will:
Conceptualizes the client issue, leverages previous experience & research to design the best solution
Makes good decisions regarding process design, data model, and technology solution to solve problems
Manages large teams across offices and coordinates multiple work streams to produce high-quality results
Mentors, coaches and guides associates, associate consultants in the team, often across multiple offices and ensures effective communication within the team
Shapes and delivers necessary written materials to support project and team communication
Understands client operating business rules, data, and standard operating procedures
• ensures analyses / processes are rigorous and thorough to uphold delivery quality • identifies potential opportunities for process improvement in client processes (process evaluation, maturity assessment and automation & optimization)Explores new tools, techniques, working models to improve design and improve processes
Establishes oneself as a trusted thought partner for the clients
Develops deep expertise in the practice area/analytical tools and applies it to deliver high quality project work
Manages client relationships to ensure long-term strategic partnerships
Participates in the business and strategy developmentHelps to maintain pipeline of new business by delivering high-quality results that set up follow-on selling opportunities
Works on multiple client engagements, strengthening analytic and project management skills
Develops business story telling skills
Zs welcomes candidates with a bachelors/master’s degree in technology or engineering and an mba, plus 4-5 years of prior project management experience in technology or operationsIn lieu of an mba, 5- 8 years of relevant work experience may substituteIn addition to a strong academic record of analytic and quantitative work, typically demonstrated through consistent top marks in university, we seek individuals with the following personal skills:
Structured and unstructured problem-solving skills
Strong work ethic and personal initiative
Ability to work in global cross office teams
Team orientation, ownership and leadership experience
Ability to lead large engagements and motivate, coach, and mentor teams
Ability to deal with crisis and chaos
Strong verbal & written communication, interpersonal and client management skills
Mastery of lean six sigma principles (black belt certification preferred)
Creative and innovative mindset
Process management improvement focus and willingness to learn cutting edge tool and technology
Client service orientation and strong business acumen
• innovative and entrepreneur mindset to develop new offerings for the clients • trusted problem solver and client connector : zs is a global consulting firmFluency in english is required; additional fluency in at least one european or asian language is desirableCandidates must possess or be able to obtain work authorization for their intended country of employmentAn on-line application, including a full set of transcripts (official or unofficial), is required to be consideredZs offers a competitive compensation package with salary and bonus incentives, plus an attractive benefits packageZs is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable lawZs is committed to providing and maintaining a safe workplaceMust have received or be willing to receive the covid-19 vaccination by date of hire to be consideredProof of vaccination will be requiredReligious/medical exemptions can be requested on a limited basis upon hireNo agency calls, please.
Posted 30+ days ago
ZS is a professional services firm that works side by side with companies to help develop and deliver products that drive customer value and company results. We leverage our deep industry expertise, leading-edge analytics, technology and strategy to create solutions that work in the real world. With more than 35 years of experience and 7,000-plus ZSers in more than 25 offices worldwide, we are passionately committed to helping companies and their customers thrive.