Role Purpose
The purpose of this role is to provide significant technicalexpertise in architecture planning and design of the concerned tower(platform, database, middleware, backup etc) as well as managing itsday-to-day operations
Do
Stakeholder Interaction
Stakeholder Type
Stakeholder Identification
Purpose of Interaction
Internal
Technology Solutions Group, BU Teams, Different Infrastructureteams
Understanding requirements, planning and status updates,maintenance and back up, issue resolution etc.
IRMC, QA
Guidance on risk mitigation and quality standards
External
Clients
Understanding requirements, planning and status updates,maintenance and back up, issue resolution etc.
Vendors/ Manufacturers
Development and deployment of platforms, applications, databasesetc.
Display
Lists the competencies required to perform this role effectively:
Competency Levels
Foundation
Knowledgeable about the competency requirements. Demonstrates (inparts) frequently with minimal support and guidance.
Competent
Consistently demonstrates the full range of the competencywithout guidance. Extends the competency to difficult and unknownsituations as well.
Expert
Applies the competency in all situations and is serves as a guideto others as well.
Master
Coaches others and builds organizational capability in thecompetency area. Serves as a key resource for that competency and isrecognised within the entire organization.
Deliver
No.
Performance Parameter
Measure
1.
Operations of the tower
SLA adherence
Knowledge management
CSAT/ Customer Experience
Identification of risk issues and mitigation plans
Knowledge management
2.
New projects
Timely delivery
Avoid unauthorised changes
No formal escalations
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