Overview
One of our largest clients, an American multinational technology company, is in search of an M365 IT customer support agent- Grace period support with strong communication skills and basic knowledge on M365 technologies.
Responsibilities
Responsibilities:
Shift timings: 1pm to 9 pm UTC (40 hours /week)
Requirements:
General knowledge on M365 technologies (Exchange, SharePoint, Teams, DNS, PowerShell, etc.)Experience with O365 web applications and feature setsExcellent problem-solving skillsStrong interpersonal skillsPersuasion skills are a plusA positive attitude and the ability to build relationships with clientsAbility to speak a second language may be advantageous
Qualifications
To be considered for this this project, candidates MUST have the following device requirements:
-Computer that is not joined to another company’s domain, neither managed by any remote management – inventory systems or tools. Preferred:
-Dedicated laptop or PC for this project with no additional work or personal software installed
-OR have a PC with DUAL boot, where in boot1 you can have personal and work partition and in boot2 you can have an environment dedicated to the project
-OR have an additional USER profile dedicated only for this project, with no other software running
-Windows 10 Pro (latest updates installed)
-Minimum of 8 GB Ram (16 is recommended)
-Core i3 processor (i5 is recommended)
-Minimum of 256GB Hard disk (256 SSD is recommended)
-Ethernet connection required
-For security requirements, freelancers will not connect to the provided systems and tools using WiFi
-A minimum of 25 Mbps download speed & 10 Mbps upload speed
-No 3rd-party antivirus software installed
-Media devices that are Teams compliant
-Microphone/headset with background noise cancelling (not a phone headset)
-Webcam, preferably compatible with Windows Hello Technology
Benefits
Work with a fortune 500 company
Competitive pay based on number of tickets solved
Join a global community of IT specialists
Job Type: Full-time
Salary: ₹1,200.00 – ₹1,600.00 per hour
Experience:
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