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Role Introduction:
We are looking for best-in-class IT support personnel who will provide quality technical support to internal users through all available channels, meeting or exceeding their expectations at every opportunity.
What You Will Do:
The successful system engineer will be user focused and motivated by team success. You will be innovative, energetic, and able to adapt to new processes and procedures quickly while dealing with a high volume of requests. You will also be committed, flexible, and have demonstrated ability to maintain high levels of productivity with minimal supervision
This position requires demonstrable hands-on virtualization, PC hardware, software and O/S support experience (including installation, configuration and troubleshooting) with exposure to a wide variety of products, issues and customer types. You will be the main point of contact for individuals reporting or highlighting issues with systems or equipment, with Hands-on experience supporting LAN wiring, Windows, Linux and Macintosh platforms.
Strong analytical skills with demonstrated problem solving ability. Ability to develop clear, concise documentation.
Experience in procurement, inventory and asset management of IT equipment as well as IT lifecycle.
Superior technical aptitude, written and oral communications skills and experience and the ability to deal effectively with people at different levels and in different situations.
What You Will Have:
-
- 4+ Year of experiance in supporting IT Infrastructure
- An advanced understanding of technical issues, both hardware and software
- Linux/Windows/Macintosh system support
- Good understanding of virtualization platform and networking
- Active Directory and Windows Server administration
- A broad understanding of networking technologies both wired and wireless. Port level troubleshooting of Juniper switches and data cabling knowledge
- Experience in installation and configuration of Windows/Linux in enterprise environment, as well as the support experience and knowledge of MS Office, Skype for Business and MS development software.
- Good knowledge and experience on LAN/WAN (Ethernet).
- Effective communication skills via phone and email in English are mandatory.
- Possess and demonstrates strong logical-thinking skill, full of intellectual curiosity and high desire for self-development. Ability to come to the best solution by capturing the big picture instead of focusing only on the minor details/issues.
What We Do For You:
- Generous Annual Leave – 20 days, plus public holidays, with the possibility to buy additional days
Summer Fridays! Every Friday afternoon off throughout July and August 2022 (or equivalent time in the week)
Life Insurance – 3x times annual salary
Top Achievers Club – Our yearly VIP trip includes flights, transfers and accommodation to recognise excellence in our employees
65% Internal Mobility – Committed to the development & growth of our people
Exposure to the latest technologies
Who We Are:
We are one the UK’s largest tech companies, and our products sit at the heart of some of the country’s best-known businesses. We’ve grown phenomenally quickly with a £275m turnover and 2,800 employees supporting over 25,000 customers. We hire for potential. We want to make sure we have the best people for the job and provide genuinely equal opportunities for our people to thrive. Our recruitment process is designed with inclusion and equity at its core.
Find out more about the next steps once you’ve applied here – careers.oneadvanced.com/how-we-hire
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