Req ID:382061
JOB TITLE & PURPOSE OF THE JOB
Job Title: HR Administration Specialist
Job Code:
Purpose of the job:
HR Administration specialist will be responsible for dealing with all incoming nonstandard HR service requests from Managers, Employees and HR Business Partners in our HRGS Hub. This involves updating systems, including salary records and creating documents. They support a range of different HR functions. As our second line support on HR issues for customers the job holder must resolve as many incoming non-standard and complex service requests as possible to meet the business needs and ensure that the HRGS hub meets its Service Level Agreements. Resolving requests includes an end to end generalist service to secure authorizations, address issues, create contracts, inform suppliers, and update systems. The job holder will also need to manage customers who are unclear about the nature of their request, provide incomplete information or request services outside the scope of the HRGS, escalating any issues whilst ensuring that confidence of the customer is maintained, and customer satisfaction goals are achieved. Use initiative and sound judgment within established guidelines; organize, coordinate, and prioritize a variety of assignments with varying deadlines. Organize and maintain a variety of confidential and statistical records; reports and files; research, compile and summarize informational materials, and prepare periodic and special reports; interpret data, state conclusions and offer recommendations. Support new team members with trainings as well as refresh trainings based on quality issues identified.
POSITION IN THE ORGANISATION
Organisation structure:
HRGS/Regional Hub/HR Administration
Reports directly to:
HR Administration Team Lead
Other reporting to: “Dotted line reporting” Position title
Direct reports:
Network & Links Position title of connected positions / functional report
Internal
External
Main Responsibilities
Customer Service
Outbound Services
Project Activities
EXPERIENCE PREREQUISITES & REQUIRED COMPETENCES
Educational Requirements
Mandatory:
Desirable:
Experience
Mandatory:
Desirable:
Competencies & Skills
[DLC1]What does it means? Expertise un HRGS?
it was typo, it should be “HRGS Hubs” [TS2]
Alstom is the leading company in the mobility sector, solving the most interesting challenges for tomorrow’s mobility. That’s why we value inquisitive and innovative people who are passionate about working together to reinvent mobility, making it smarter and more sustainable. Day after day, we are building an agile, inclusive and responsible culture, where a diverse group of people are offered opportunities to learn, grow and advance in their careers, with options across functions and geographic locations. Are you ready to join a truly international community of great people on a challenging journey with a tangible impact and purpose?
Equal opportunity statement:
Alstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. All qualified applicants are considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by local law.
Job Type:Experienced
Job Segment: HR, Project Manager, MBA, SAP, Human Resources, Technology, Management, Research
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