axtellaglobal Hiring for assistant front office manager Job at Cochin Full Time

• Anticipate and handle any guest requests and satisfy their needs within acceptable guidelines
• Welcome and greet guests and answer direct incoming calls
• Inform guests of hotel rates and services
• Make and confirm reservations for guests and ensure proper room allocation and Confirm relevant guest information
• Verify guest’s payment method and verify and imprint credit cards for authorization
• Issue room keys and direct guests to their rooms
• Maintain clear and accurate records of guest room bookings
• Compute all guest billings, accurately post charges to guest rooms and house accounts
• Complete and maintain any incident reports, daily activity reports or other reports requested by management
• Close guest accounts and check guests out and review accounts and charges with guests during the check-out process, Process accurate payment of guest accounts
• Monitor visitors to the hotel and enforce rules and policies of the hotel
• Inform housekeeping when rooms have been vacated and are ready for cleaning and maintain a neat and orderly front desk and reception area
• Schedule the front office staff and supervise workload during shifts
• Answer phone inquiries, direct calls, and provide assistance
• Thorough knowledge of customer service, office management and basic bookkeeping procedures

Benefits

• Salary upto 15k alongwith food & accommodation

Required Skills

• Strong interpersonal, verbal communication and customer service skills
• A level of comfort in computer, bookkeeping, phone, and other administrative skills
• Guest charges calculation and settling room payments as well as processing invoices and completing payment transactions
• Maintain a functioning front desk
• Good at prioritizing tasks without missing a beat
• Dealing with Guests in a professional, calm manner

Job Type: Regular / Permanent

Salary: ₹25,000.00 – ₹40,000.00 per month

Benefits:

• Flexible schedule
• Food allowance
• Health insurance
• Internet reimbursement

Schedule:

• Day shift

Supplemental Pay:

• Overtime pay

Experience:

• total work: 1 year (Preferred)

Speak with the employer
+91 8589002222