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Primary Skills
Secondary Skill
Job Description
- Demonstrate knowledge of processes and procedures relevant HR Administration, Workforce Planning, People Movements and Leavers & Reporting areas.
- Deliver high quality, professional and proactive day to day service to the Client, with agreed SLA’s.
- Manage day to day issues, flag and mitigate them and manage escalations.
- Answer client’s calls and emails.
- Process client’s escalations.
- Keep all required process documentation up to date (process maps and procedures) and other documentation within agreed timeframes.
- Participate in preparing the HR related reports on workload management, SLA achievement (including quality) and process efficiency.
- Analyze the related management reports to observe trends and introduce improvements.
Primary Skills
- Manage processes according to Capgemini methodology.
- Handle regular communication with the Client counterparts and build relationship with them for the future delivery.
Secondary Skill
- Continually seek out ways to improve Client satisfaction.
- Build the positive and supportive team culture, and help team to improve efficiency.
