Job Description

Manage assigned part of the process according to Capgemini methodology and/or agreed transition plan.
Organize knowledge sharing sessions both within the team and cross teams.
Update all required process documentation (process maps and procedures)and other documentation within agreed timeframes on the defined support tool.
Reporting data for personal performance and maintaining personal tracker.
Liaison with third parties, vendors and multiple stake holders.
Reporting errors and issues to the Team leader on time.
Ensuring quality and timeliness of work.
Focused, diligent, high on quality and timeliness are the basic requirements for the role.

Primary Skill

Respond to client’s queries accurately (via phone, live chat, email and case management system).
Process, maintain & administer HR transactions & provide support (Workforce administration, EDM etc).