Embassy Group Hiring for Remote receptionist Job at Bangalore Full Time

Job Description:

Remote receptionist Duties and Responsibilities;

• Training and supporting office staff
• Schedule shifts for hotel staff
• Ensure great customer experience
• Handle customer complaints
• Supervising staff and all front desk activities including bookings, appointments, phone calls, and emails.
• Conducting performance reviews with the front desk staff.
• Generating reports and feedback for presentation to the general manager.
• Verifies that accurate room status information is maintained and properly communicated.
• Remote receptionist will have a thorough understanding of the equipment they’re working with.
• Remote receptionist will watch the video surveillance footage is it’s being recorded.
• Remote receptionist will be focused and observant so that whenever they witness something unusual, suspicious or questionable they are able to make a detailed note of it and report the same.
• If a Remote receptionist sees something illegal on one of their monitors, they will contact the appropriate person at the appropriate time. The same will be documented in the logbook.
• Remote receptionist would generate a report daily for each property.
• Remote receptionist would have front office knowledge.
• Full understanding of hotel PMS
• Thorough understanding of front office SOP’s – Check in, check out , early check in , late check, room upgradation, etc.

Remote receptionist Skills;

• Attention to Detail – Remote receptionist will be able to identify small, seemingly insignificant details that most people would overlook.
• Ability to Multitask -Even when a Remote receptionist receives a phone call or has to speak to a colleague, they will always be keeping an eye on the monitors.
• Ability to Work Independently – Remote receptionist will not interact with very many people. Because it is important that they’re able to work and stay alert without constant supervision.
• Communication Skills – Remote receptionist will have adequate written and verbal communication skills.
• Radio Communication Systems – Remote receptionist will communicate with Security Guards, Supervisors, or Managers via a radio receiver/as assigned/as provided.

Requirements

• 5+ years as front desk manager in 4/5 star hotel
• Hotel management degree

Note:

• Position: Full Time (on TCFM /Third Party Contract)
• Work Location: Manyata Tech Park
• Working time: Shift Time ( Roster Basis) : 1st person – 6:30pm- 2:30am, 2nd person – 2am- 10am
• Weekly Off: During the week, Weekends working.

Job Type: Full-time

Salary: ₹350,000.00 – ₹400,000.00 per year

Schedule:

• Rotational shift

Ability to commute/relocate:

• Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Microsoft Office: 1 year (Preferred)
• Front desk – Receptionist: 1 year (Preferred)
• total work: 1 year (Preferred)

Language:

• English (Preferred)

Speak with the employer
+91 9731824296