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Job Responsibilities
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§ Greets guests and processes hotel registration.
§ Develop good open communication and rapport with all guests. Recognise return guests and ensure all guests expectations are met and exceeded at all times.
§ Ensure all guest account details are correct and accurate.
§ Keeps current on hotel accommodations, services and area attractions.
§ Responds to customer inquiries for information.
§ Arrange for services requested by the guest by working with other departments as appropriate.
§ Stays current with developments in the hotel by reviewing and updating the communication log.
Job Requirements
§ One year front office experience is preferred
§ High school diploma required
§ Strong computer systems skills
§ Excellent communication skills
§ Able to collaborate effectively with other hotel employees and managers
§ Strong Microsoft Office suite and reporting system skills
§ Ability to work a flexible schedule
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