Rapid Care PLLC Hiring for Virtual Receptionist for a US based clinic- Remote (WFH) Job at Remote Full Time

Rapid Care PLLC a chain of clinics in North Carolina, US is looking for a Virtual Receptionist.

Qualifications:

#Must be a Bachelor

# Minimum 2 years of experience in Customer Care (Call Center experience)

# Experience in Healthcare Customer Care will be an added advantage

Required Skills: Customer Support, Healthcare Reception, Coordinate with Provider Office, Patient Relations.

Excellent written and verbal communication skills Excellent interpersonal and customer service skills Positive, uplifting personality with a natural ability to handle and deescalate escalations Basic understanding of administrative and clerical procedures Fundamental experience working with Microsoft Office Suite or related software Responsibilities Experience in EMR / EHR.

Job Description: The Virtual Receptionist will be the primary support for all incoming calls, directing as needed and resolving minor inbound concerns Handle all inbound calls to the organization; determine the purpose/screens and directs to the appropriate department Routes messages and escalations to the appropriate department Schedules appointments, reschedules as needed Performs administrative and clerical support tasks Virtually Check In and Check Out the patients who walks in the clinic.

Job Types: Full-time, Regular / Permanent

Schedule:

• Monday to Friday
• Night shift
• US shift

Application Question(s):

• Are you available immediately to start?

Education:

• Bachelor’s (Required)

Experience:

• Virtual Receptionist: 4 years (Required)
• Inbound calls: 4 years (Required)
• Virtual Check in and Check out of patients: 4 years (Required)

Language:

• English to handle the patients in USA (Required)

Shift availability:

• Night Shift (Required)