The Hosteller Hiring for Front Office Executive Job at Chikmagalūr Full Time

We are looking for “freshers as well as experienced (1-3 years) front desk professionals” to help the company operate its chain of hotels/hostels (in south India) effectively. He/she will be entrusted to effectively manage a 20-30 key hotel to oversee multiple facets of hotel operations such as staffing, hiring, guest experience, day to day operations, repairs/maintenance, P&L, etc. locally along with a dedicated team of multiple managers and as per company’s standard operating procedures.

Job role: Front desk executive/asst. manager/manager (Hotels/Hospitality)

Duration: Full time

Location: HP

Work Ex: 0-3 years (in hospitality)

Job Responsibilities:

• Understanding of the hospitality/hotel industry, various functions in the sector, human resource (both white & blue collar) requirements, vendor management, guest relations, housekeeping, R&M, etc.
• Understanding of the company’s vision, business expansion plans, operational standards, etc.
• Understanding the nuances of managing a hotel under a network and optimise its operations with a bird eye view
• Understanding of hotel launches, setups, day to day operations, staff fulfilment, etc.
• Understanding of various departments including front desk, housekeeping, F&B and experiences
• Understanding of task based SOPs/TATs, vendor negotiations/management, etc.
• Performing various quality audits pertaining to infrastructure, services, staff, operations, etc. to ensure high service quality standards on a timely basis
• Handle complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others
• Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction
• Ensuring cost-effectiveness as per company standards in operating the hotel/hostel to maximise operational margins
• Motivating, mentoring and aligning co-staffs as per company defined procedures and policies
• Liaising with various departments such as local police, health/fire/safety departments, local vendors, etc. and ensuring a cordial relationship
• Coordinating with other departments within the company to help resolve issues

Qualifications:

• Educational background: Hospitality graduate or post graduate
• Extensive operational knowledge of hotel operations
• Outstanding analytical, communication, interpersonal & time-management skills
• Location flexible

Job Types: Full-time, Fresher

Salary: ₹12,000.00 – ₹15,000.00 per month

Benefits:

• Food provided
• Health insurance
• Life insurance
• Paid time off
• Provident Fund

Schedule:

• Day shift
• Flexible shift
• Morning shift
• Night shift

Supplemental pay types:

• Overtime pay

Ability to commute/relocate:

• Fort Cochin, Kerala: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor’s (Preferred)

Experience:

• total work: 1 year (Preferred)

Language:

• Hindi (Preferred)
• English (Preferred)

Speak with the employer
+91 8850040354