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Overview:
How Will You Contribute to the Company?
What Will You Do?
Note: Did you know that women and other marginalized groups often hold back on applying to jobs if they don’t meet 100% of all listed requirements? We don’t want you to hold back! If you don’t check every single box above but still feel like you could successfully do the work, we encourage you to apply! We’d love to connect and see how you could add to our team.
Why Cradlepoint?
Benefits & Perks:
Cradlepoint was born in Boise and built for wireless. We are a team of authentic, hard-working, and innovative people driven by a shared vision to Connect Beyond the limits of wired networks. We help customers — big and small, across industries and around the world — utilize LTE and 5G cellular technology to connect people, places, and things, anywhere. We’re at the forefront of the Wireless WAN and 5G — the next big waves in networking — and we remain as hungry and humble as the day we started. If you’re hungry to be part of something big, come join us.
Responsibilities:
How Will You Contribute to the Company?
Cradlepoint is looking for a Lab Administrator to join the India team, responsible for the design, implementation, coordination, and management of the IT infrastructure, telecommunications, and security for the Cradlepoint India location. The successful candidate will be responsible for the planning, architecture, build-out, and maintenance of the Cradlepoint network infrastructure and telecommunications for the India location. Primary responsibilities include overall network architecture, roadmap, maintenance, and support for hardware and software of onsite and cloud servers, telecommunications, and network infrastructure. Additional primary responsibilities include coordinating with various departments within the organization to continuously design and implement improvements with the distributed IT infrastructure, supporting and enabling the organization’s business ventures. Secondary responsibilities include potentially assisting engineering and operations teams. The successful candidate must be self-motivated, require minimal supervision, possess excellent analytical, communication, and self-management skills, and be a team player. On-call duties will be required.
What Will You Do?
- Day-to-day operations associated with operating and maintaining an R&D lab environment of servers, networks, and topologies
- Install, provision, and provide initial configuration of resources supporting the engineering lab function, such as routers, switches, servers, power distribution, and cabling. Administer and maintain deployed lab resources. Assist in the relocation, storage, or decommissioning of resources
- Partner closely with peers and lab users to troubleshoot or resolve issues. Participate with principals and managers on projects and initiatives, as needed. Develop and maintain rapport with labs’ other service providers in support of lab user success
- Be a principal in the evolution of the lab infrastructure. Contribute to advanced lab service capabilities
- Facilitate the resolution of request tickets submitted by the engineering team. Assure achievement of GLO service level agreements
- Coach other members of the support team, sharing technical and customer knowledge in a helpful and timely fashion
- Design, implement, and maintain network infrastructure
- Primary support of onsite and offsite network hardware, circuits, etc.
- Work with all departments to continuously design and implement network change request
- Monitor, plan, and update IT systems with the latest patches
- Provide Tier II tech support for the Cradlepoint Corporate Help Desk
- Monitor system logs and services to ensure system performance and availability
- Work closely with our Help Desk staff and other organizations to troubleshoot infrastructure and network issues
- Assist with support of onsite and offsite physical and virtual servers
- Assist our Engineering and Operations teams with maintaining customer-facing services and applications.
Occasional user support and availability after normal business hours will be necessary as required- Work with vendors to research and identify solutions for infrastructure improvements and maintenance
- Work with vendors to research and identify solutions for infrastructure improvements and maintenance
- Design and implement new network solutions and/or improve the efficiency of current networks
- Install, configure, and support network equipment including routers, proxy servers, switches, WAN accelerators, DNS, and DHCP
- Procure network equipment and manage subcontractors involved with network installation
- Configure firewalls, routing, and switching to maximize network efficiency and security
- Maximize network performance through ongoing monitoring and troubleshooting
- Report network status to key stakeholders using dashboards, presentations, etc.
- Performe disaster recovery operations and data backup restorations
- Protect data, software, and hardware by coordinating, planning, and implementing network security measures
Qualifications:
- At least ten (10) years of experience, and a bachelor’s degree in a relevant field
- Strong understanding of networking infrastructure and network hardware, concepts (TCP/IP, DNS, routing, sub-netting, etc.), and protocols
- Strong experience with remote access technologies (VPN, terminal services, etc.) and Virtual Private Network Solutions (e.g. IPSec, GRE, TLS, DMVPN)
- Experience with server architecture and hardware (Dell, HPE, Lenovo, Cisco)
- Practiced experience in a VMware infrastructure environment (ESXi, vCenter)
- Experience administering Linux or other Unix (BSD) systems; virtualization (KVM, libvert); containers (Docker, Kubernetes). Experience with networked services (DNS, NTP, PXE, DHCP, NFS)
- Useful experience administering and troubleshooting Windows servers and services in an engineering environment
- Working experience with L1, L2, and L3 networking and related technologies. Hands-on configuration and operational knowledge of more than one of the following elements: routers, switches, and firewalls. Experience with optical fiber, distribution, and cable management systems
- Have the ability to read, write, and debug automation (sh, bash, powershell, python) and/or configuration management vehicles (Ansible)
- Demonstrated ability to succeed both independently and in a team context; ability to manage multiple efforts in a fast-paced environment. Possess strong organizational skills, attention to detail, and a drive to deliver on commitments
- Be highly motivated, a self-starter, and possess the ability to work independently to plan, identify problems, and produce results
- Technical, analytical, and troubleshooting skills. Possess an ability to explain technical concepts and provide guidance to lab users & staff
- Willing to work onsite during normal business hours; be available for scheduled on-call service to support the infrastructure and customers, when needed. Must be willing and able to reach with hands and arms, bend, and lift or move equipment
- Strong experience with Network Security (e.g. firewalls, IDS/IPS, UTM)
- Strong experience implementing, administering, and troubleshooting network infrastructure devices, including wireless access points, firewall, routers, switches, controllers
- Strong experience with LAN/WAN network technologies and protocols (e.g. Routing & Switching, 802.1q, OSPF, BGP)
- Strong experience with wireless (Wi-Fi) technologies
- Experience with virtualization technologies such as VMWare, VCenter, VSphere, etc.
- Experience with telecommunications systems design and support in an enterprise environment
- Ability to work with all levels of staff within and outside of IT and outside the organization
- A self-starter able to work independently, but also comfortable working in a team environment
- Knowledge of the latest trends such as Disaster-Recovery-as-a-Service and Micro-segmentation
Bonus Points:
- CCNP, JNCIP, PCNSE, FCNSP, or other professional level certification
Note: Did you know that women and other marginalized groups often hold back on applying to jobs if they don’t meet 100% of all listed requirements? We don’t want you to hold back! If you don’t check every single box above but still feel like you could successfully do the work, we encourage you to apply! We’d love to connect and see how you could add to our team.
Why Cradlepoint?
At Cradlepoint, we’re one team – all in on inclusion. Celebrating the uniqueness of our individual team members across the globe helps us build diverse teams where we all can thrive. Our connected, community-focused culture enables each one of us to perform at our best and fully be ourselves.
Our Cradlepoint values drive everything we do:
Stay humble and hungry: Be a curious learner, resilient, and competitive.- Don’t point a finger; lend a hand: We are one team! Communicate, provide support, and lift others.
Make a difference: Prioritize, innovate, differentiate, and think big for customer success. Make a difference in work and in our communities.
Keep it simple: Eliminate complexity. Reduce time to value.
Enjoy the ride: Celebrate – appreciate – grow.
Trust, Respect, and transparency: Be ethical, data-driven, respectful, and straight shooters who share openly.
We are creating the future of global connectivity & community. Come join us. You belong here.
Benefits & Perks:
- Competitive salary with a focus on a global market; Annual and Incremental Incentive plans; employee retirement plans (where available)
- Flexible Time Off with Global Holiday Schedules to promote work-life balance
- Wellness initiatives focused on the health and mental well-being of our team members and their families, including free membership to Headspace (a mindfulness and well-being app), an International Employee Assistance Program, and dedicated quarterly Well-being Days and No Internal Meeting Fridays.
- Ongoing training and development opportunities
- Eligible to participate in customary health and other benefit plans and programs based on location
- Work from home opportunities across our global locations with a culture rooted in inclusion and teamwork
Cradlepoint’s Diversity, Equity, Inclusion, and Belonging mission is to create an inclusive work environment where all employees’ differences are celebrated, their thoughts matter, and everyone feels safe to bring their authentic selves to work. We’re proud to be an equal opportunity employer and aim to attract, develop, and engage top talent from a diverse candidate pool. It is our policy and commitment to provide equal opportunity employment for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law.
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